Shipping Protection & Claims
Shipping Protection & Claims
If you added the Shipping Protection Plan at checkout, your order is covered if it is lost, stolen or damaged in transit.
How to file a claim
- Email support@mxpowerplay.com with the subject line "Shipping Protection Claim". You must file within 30 days of the delivery date shown in your tracking. If the package never arrives, file within 30 days of the ship date.
- Include your order number, the affected items and a short description of what happened.
- For damaged items, include photos of the item, the box and the shipping label.
- For a lost or stolen package, include confirmation that the package did not arrive.
What happens next
We review your claim within 2 business days. Once it is approved, we either reship the items at no charge or refund the item cost, whichever you choose.
Not covered
- Orders placed without the Shipping Protection Plan
- Wrong addresses entered at checkout
- Packages refused by the recipient
- Normal wear, fitment returns or buyer's remorse. Those fall under our standard return policy.
The Shipping Protection Plan fee is non-refundable once your order ships.