Refund policy

To process a return or claim, please access our customer portal.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at support@mxpowerplay.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Shipping

Customers who purchased the package protection plan have free returns. If that was not purchased, shipping will be deducted from the refund once we receive the item within our return policies.  If we have made a mistake, please email to support@mxpowerplay.com with pictures of what you received including the part number and the year, make and model of your machine if applicable.  The company will be responsible for returned shipping if there it has been determined by us that it was our mistake.  If it was our mistake we will send a label for return and it will not be deducted from the refund.   If you choose to ship an item back to us using your own label we will not be responsible for the cost of that label.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.