Items sent to us for return or exchange must be accompanied by a Return Merchandise Authorization. Fill out this brief form and an authorization number will be generated and emailed to you. Returns can be done up to 45 days after delivery. Items need to be in new/unused condition with no signs of use. Electrical items cannot be returned after it has been opened. Please email us at support@mxpowerplay.com if you have a shipping or warranty problem with your order.