FAQ

  1. What could cause a shipping delay?
  2. How long until I receive my item?
  3. How do I return an item?
  4. How do I request a Warranty?
  5. Do you ship outside of the USA?
  6. Do you offer free shipping?
  7. Damaged / Lost Shipment
  8. Can an item be shipped faster than standard?

Q: What could cause a shipping delay?

A delay can sometimes happen due to holiday hours, natural disasters/unusual weather. If there is a greater possibility of a shipping delay, we will notify you before your item ships.

Q: How long until I receive my item?

Generally our handling time is same day or next day depending on the time the order is placed and our typical shipping time is 1-3 days once it's been packaged and shipped.

Q: How do I return an item?

Please email us at [email protected] to set up your return. Please make sure you add the order number to the subject line. Items can be returned within 45 days after purchase. Items must be in new/unused condition with all of the original packaging. Customers who make a mistake with their order are responsible for return shipping costs. Discounted return labels can be purchased. If we have made a mistake, please email with pictures of what you received including the part number and the year, make and model of your machine if applicable.

Q: How do I request a Warranty?

All of our parts come with a 30-day money back guarantee, but if you would like to purchase an extended warranty, please contact us through our contact form and we will assist you in finding the best warranty for your part.

Q: Do you ship outside of the USA?

When you go offroading, do you stay on the road? Of course not. We absolutely ship outside the us. Shipping rates may vary.

Q: Do you offer free shipping?

Yes we offer free shipping for the U.S. with the exception of Alaska and Hawaii. 

Q: Damaged / Lost Shipment

If your shipment becomes damaged or lost in transit, please notify one of our customer service representatives immediately. Do not discard any boxes or packaging materials that were included with the shipment. In order to fully process a damage claim, all original products and packaging materials must be provided. MX Powerplay is not liable for damage claims that are denied due to customer negligence.

Q: Can an item be shipped faster than standard?

Yes. Please email us at [email protected] for a quote on 2 day or Next day shipping. Please have your order number ready or the item # and your address.