FAQ

  1. What could cause a shipping delay?
  2. How do I request a Warranty?
  3. Do you ship outside of the USA?
  4. Do you offer free shipping?
  5. Damaged / Lost Shipment

Q: What could cause a shipping delay?

A delay can sometimes happen due to holiday hours, natural disasters/unusual weather. If there is a greater possibility of a shipping delay, we will notify you before your item ships.

Q: How do I request a Warranty?

All of our parts come with a 30-day money back guarantee, but if you would like to purchase an extended warranty, please contact us through our contact form and we will assist you in finding the best warranty for your part.

Q: Do you ship outside of the USA?

When you go offroading, do you stay on the road? Of course not. We absolutely ship outside the us. Shipping rates may vary.

Q: Do you offer free shipping?

Yes we offer free shipping for the U.S. with the exception of Alaska and Hawaii. 

Q: Damaged / Lost Shipment

If your shipment becomes damaged or lost in transit, please notify one of our customer service representatives immediately. Do not discard any boxes or packaging materials that were included with the shipment. In order to fully process a damage claim, all original products and packaging materials must be provided. MX Powerplay is not liable for damage claims that are denied due to customer negligence.